Our policies

To secure all group bookings, we require a €20 deposit per person at the time of reservation. This deposit is applied toward your final bill on the day of your booking

.Please note our cancellation and refund policy below:

Full Refund: Cancel your booking more than 14 days (2 weeks) in advance to receive a full refund of your deposit.

Partial Refund (50%): Cancellations made between 14 days and 48 hours before your booking will receive a 50% refund of the deposit paid (€10 per person).

No Refund: Cancellations made within 48 hours of your booking will result in the full deposit being forfeited.T

his policy ensures fair notice and allows us to manage availability and staffing effectively. For any changes to your booking, please contact our team as early as possible.

At Neighbourhood, we welcome children and are delighted to have families dine with us. We have a limited number of highchairs available on request, and we kindly ask that you include children in your final booking number. 

We kindly request that no children are booked after 6pm, except Sunday’s where children are welcome all day.. We appreciate your understanding in this matter. Please note that all reservations must have at least one adult aged 18 or over present. Our team reserves the right to ask for proof of age if deemed necessary to comply with licensing laws. Thank you for choosing to dine with us at Neighbourhood. We look forward to welcoming you and your family and providing a memorable dining experience for all.

At Neighbourhood we strive to create a welcoming and comfortable environment for all our guests. We kindly request that you adhere to our smart casual dress code when dining with us. This means no shorts, sportswear, beachwear or fancy dress. While we encourage our guests to dress nicely, we understand that fashion preferences may vary. 

All final decisions regarding dress code are to be made on the day at the manager’s discretion. We appreciate your understanding and cooperation in helping us maintain a pleasant atmosphere for everyone. Thank you for considering our dress code policy, and we look forward to welcoming you to Neighbourhood for a memorable dining experience.

At Neighbourhood, we take the health and wellbeing of our guests seriously, and we are committed to providing a safe and enjoyable dining experience for everyone. We kindly request that you notify us of any guests with dietary requirements or allergies when making your reservation or when you arrive at the restaurant. Detailed information on the 14 legal allergens is available on request, and our team will do their best to accommodate your needs. However, we do not record information on any other allergens and cannot guarantee that our dishes are 100% free from traces of allergens. Please note that our allergen matrix cannot be shared digitally in the case of new updates and ingredients alongside our seasonal menus. We apologise for any inconvenience this may cause and encourage you to speak with your server if you have any concerns or questions about our menu. We thank you for your cooperation and understanding, and we look forward to serving you at Neighbourhood.

At Neighbourhood, the safety and well-being of our guests is our top priority. For this reason, we have a strict allergen procedure in place that prohibits outside food, including cakes, from being brought into our restaurants. We understand that you may wish to celebrate a special occasion with a cake or dessert, and we are happy to assist you in finding a suitable alternative. Please contact our team in advance to discuss what options we have available and how we can help you make your celebration memorable. Thank you for your understanding and cooperation in keeping our restaurants safe and inclusive for all our guests. We look forward to welcoming you soon at Neighbourhood.

At Neighbourhood, we want to provide a safe and enjoyable dining experience for all our guests. To ensure the safety of our premises and customers, we do not allow any table decorations or balloons in our restaurants, as they can interfere with our alarm system. However, we understand that special occasions often call for decorations, and we are happy to help make your celebration memorable. If you bring balloons or decorations with you, our team will keep them secure for you during your visit. Thank you for your cooperation in helping us maintain a safe and secure environment for everyone. We look forward to welcoming you to Neighbourhood.

Your gift card must be activated online at neighbourhood.voucherconnect.com register Gift cards can be redeemed in full or used as part payment in any area Neighbourhood. 

Gift Cards cannot be exchanged for cash. No change or refund will be given but the remaining balances will stay on the card for future redemption.

Gift Cards will expire 24 months from date of purchase. Any remaining balance will be deducted on expiry. Gift card balances can be checked online at neighbourhood.voucherconnect.com 

Please protect this card and treat it as cash, Neighbourhood cannot take responsibility for losses, damages or stolen gift cards. If we believe a gift card is fraudulent, we reserve the right to cancel the purchase and remove credit. We reserve the right to amend gift card terms and conditions from time to time when considered necessary. If you have any questions, please contact us on: restaurant@neighbourhoodnaas.com

At Neighbourhood, we are happy to accommodate guide dogs and certified emotional support dogs in all of our restaurants. However, we kindly ask that no other animals or pets are brought inside our establishment. This policy is in place to ensure the comfort and safety of all our guests. We appreciate your understanding and cooperation in helping us maintain a welcoming and enjoyable dining experience for everyone. Thank you for choosing Neighbourhood, and we look forward to welcoming you.

Our main restaurant is fully accessible on the ground floor. We ask that you make us aware of this request prior to dining with us so we can ensure we have the best possible table available for you. This can be noted on your reservation or by calling a member of the team. 

‍Please note, none of our restaurants have lift access, and our upstairs bar and dining room are not wheelchair accessible.

TBC